CIX900 Error Codes

Modified on Mon, 15 Jan at 8:22 AM

This article describes error codes you could see on the CIX900 LCD display, along with a description of the error and possible fixes.

Error number	LCD message	Description and possible resolutions
1	Card In Error	Card did not move into the printer from the input hopper Check the card thickness and adjust the card thickness control lever, if needed Check if cards are stuck together because of static electricity (fan cards out to remove static and replace in hopper, if needed) Clean hopper roller and cleaning roller
2	CardMove Int Err	Card did not move inside of the printer Check if ribbon is stuck to card and remove card, if needed Clean the rollers and cards if you notice debris/dirt on them Check that card feeding rollers and sensors are operating properly
3	CardMove Ext Err	Failed to move a card between printer and other module (flipper) Check the rollers and cards for dirt and clean, if needed Check the operating state of the card-feeding rollers and sensors
4	Card Out Error	Failed to discharge a card after printing, encoding Check if ribbon is stuck to card and remove card, if needed Check the rollers and cards for dirt and clean, if needed Check the operating state of the card-feeding rollers and sensors
5	TPH UpDown Error	The head up/down motor and sensor malfunctioned during print or boot up Check the operating state of the head up/down motor and sensor
6	IC UpDown Error	The IC head up/down motor and sensor malfunctioned during print or boot up Check the state of the cable between module and main board
7	Ribbon Seek Err	The printer can’t search the ribbon panel while printing or booting up Check the operating state of the ribbon motor Check the operating state of the ribbon encoder sensor and gears Check and clean the color in/out sensor
8	Ribbon Move Err	The printer can’t wind the ribbon while printing or booting up Check the operating state of the ribbon motor Check the operating state of the ribbon encoder sensor and gears
9	MAG R/W Error	Failed to read or write the magnetic stripe Check the surface and direction of magnetic card Check the coercivity of magnetic card and encoding configuration Check the rollers, encoder and cards, and clean them if they are polluted
10	MAG T1/2/3 Error	Failed to read a track 1, 2, or 3 of the magnetic stripe Check the surface and direction of magnetic card Check the coercivity of magnetic card and encoding configuration Check rollers, encoder and cards, and clean them if dirty
11	Printing Error	Error occurred while printing Check if a card is jammed Ensure you are using only standard, recommended ribbon and cards Check rollers and cards, and clean them if dirty
12	Flipper Error	Error occurred while operating a flipper Open flipper cover and remove the card Ensure cards are the correct size
13	Ribbon Zero	All ribbons are used Install a new ribbon
14	RibbonNotFound	Ribbon is not installed or not searched Install a ribbon, if needed Ensure you are using the standard, recommended ribbon
15	TPH Not Found	Thermal printhead is not recognized or installed Check installation of printhead
16	TPH Over Heat	Thermal printhead is overheated Pause printing for 10 minutes and try again Please create a case LINK
17	Invalid Data	Error occurred when abnormal printing data was transmitted Replace the USB cable Swap USB ports on the PC Reinstall the printer driver
18	Wrong Password	The password is not correct Ensure you are typing the correct password and try again Please create a case LINK
19	SetCommandFail	Failed to execute a command of the printer Replace the USB cable Swap USB ports on the PC Turn the printer off and back on again
20	Spool Full	Printing data is full in the spooler This message will disappear after printing all data If the spool data is full without printing, turn the printer off and back on again to clear the error