If you are seeing the error RFID reader is detected and your printer is connected, there can be various setting issues denying access to the RFID reader. Check out the troubleshooting guides below.

Ensure there is only one tab/window open in Badge.

Cycle the Power

1. Unplug the USB and power cable from the card printer

Leave USB and cable unplugged for 5 seconds.

2. Plug the USB and power cable back to the ports

Printer will be activated when it displays Ready and there is a beep sound.

Restart Browser

1. Completely close your browser

Completely closing your browser entails closing all browser tabs and windows.

You can open your computer's task manager and force close the entire app.

2. Open your browser and navigate back to ID Print in Badge to connect to TWN4 Serial Port

If you restarted your browser and you are still unable to connect to TWN4 Serial Port, please proceed with the guides below.

Update Browser

1. On the top right corner under the close button, click on the three dots > Click Settings

2. On the left-hand side navigation bar, click About [Browser]

If you are using Chrome, it should say About Chrome

If you are using Edge, it should say About Microsoft Edge

If your browser needs an update, click update.

If your browser is up to date and you are still unable connect to TWN4 Serial Port, please proceed with the guide below.

Clear Browser Cache

Clearing the browser cache will remove all passwords and saved information in your browser.

Ensure you remember your passwords and any information before clearing the cache.

Ensure there is only one tab/window open in Badge.

Click here to learn more about clearing your browser cache.

Set Waiting Option to 3 Seconds

1. Click ENTER in the ID Print module

2. Click on the drop-down menu > Find the List Name (e.g., school, staff, district, office) you want to view > Select List 

3. Confirm the printer and computer are connected

You should see the Connected to Hardware label next to the list.

4. Find the record you want to print > Click Select

Ensure the information in record is accurate. 

A layout preview should appear at the bottom of the screen.

The Advanced tab is only available for Badge Owners and not Operators

7. Navigate to the computer's Control Panel > Click View Device and Printers

8. Rick-click the card printer > Printer properties

9. Click Advanced > Click Printing Defaults

10. Under the Layout tab, click Advanced...

11. Scroll and find Wait Option > Set Wait Time to 3