Using SFTP has many advantages when it comes to a client's security and efficiency in their information system. Successfully connect to our SFTP server by configuring your FTP settings before uploading files.

Guide

• Whitelist IP Address
• Troubleshooting Guides

Whitelist IP Address

IP addresses can be static or dynamic. The difference between the two is that dynamic IP addresses constantly change. If a client's IP address is dynamic, IP addresses must be whitelisted to ensure a successful connection to the SFTP server.

• If you are unsure of your IP address, click here to get this information.

1. Provide all potential Public IP addresses that will connect to the SFTP server to your CI Solution's project manager.

• Only provide Public IP addresses (e.g., CIDR or IP range).
• Even after a successful connection, contact us if you have additional public IP addresses to whitelist by submitting a ticket here.

SFTP Client Settings

Configure your WinSCP or FileZilla settings to ensure a successful upload into the SFTP server.

WinSCP

1. Open WinSCP > Click Advanced

2. On the left-hand menu, click Connection

3. Uncheck "Optimize connection buffer size"

4. Increase the "Server response timeout" to 360 seconds

5. Click SAVE

6. Disable .filepart extension 

• File transfer should successfully complete.

FileZilla

1. Open FileZilla > Click Edit

2. Select Settings from the drop-down menu

3. Increase Timeout in seconds to 0

Troubleshooting Guides

[Resolved Issue] I have an issue connecting to a whitelisted IP address

If you are having issues connecting to a whitelisted IP address, the issue can be from the firewall preventing the connection. To fix the issue, connect from a different network location (i.e., Wifi) to attain a new unique IP address.

[Resolved Issue] I am getting an authentication failure logging into the SFTP server

If you are seeing an authentication failure when attempting to log in, the issue is from an incorrect password. Check with your admin if there have been any changes in passwords and try again. 

• If you need to change your password, contact us by submitting a ticket here.
• Secure your new password with your team members who will need access to the SFTP server.